Privacy policy

Privacy Policy
Last Updated: June 10, 2025

This Privacy Policy explains how KompreFit ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website at www.komprefit.cz (the "Site"), make purchases, or otherwise interact with us. This policy applies to all users of our services – customers, visitors, and any individuals whose data we process.

Changes to This Policy

We may update this policy from time to time for operational, legal, or regulatory reasons. Any changes will be published on this page, and the "Last Updated" date will be modified accordingly.

What Data We Collect and Why

Data You Provide to Us:

  • Contact Information: name, email, phone number, address

  • Order Details: billing and shipping addresses, payment information

  • Account Information: username, password

  • Customer Support: any communication with us

We collect this data to fulfill contracts, ship orders, manage your account, and respond to inquiries.

Data Collected Automatically:

  • Device info, IP address, browser type, browsing behavior (e.g., via cookies and analytics tools)

Data from Third Parties:

  • Service providers (e.g., Shopify, payment gateways, shipping partners) who help us operate our services

Sensitive Personal Data:
If you share health-related information with us (e.g., vein issues, swelling, pain) during communication, we treat it as confidential. It is processed solely for customer support purposes under Article 9(2)(a) of the GDPR (based on your consent).

How We Use Your Data

  • Fulfilling Orders: processing and shipping, account management, returns

  • Marketing: sending offers, updates, and information (with your consent or legitimate interest). By placing an order, you agree to receive marketing communications. You can unsubscribe at any time.

  • Security: fraud detection, account abuse prevention

  • Service Improvement: analyzing traffic and user behavior to enhance our website

Cookies

We use cookies and similar technologies for website functionality, personalization, and analytics. For detailed info, visit: Shopify Cookie Policy

Blocking cookies may impact site functionality.

Our site also respects the Global Privacy Control (GPC) signal: https://globalprivacycontrol.org

Data Sharing with Third Parties

Your data may be shared with:

  • Service providers (e.g., Shopify, payment processors, shipping carriers)

  • Marketing partners (e.g., Facebook, Google) – with your consent

  • When legally required, or during mergers or business reorganizations

We are not responsible for third-party privacy policies. Please review their terms when leaving our website.

Data Security & Retention

We protect your data in line with legal requirements. However, no online transmission is 100% secure – avoid sending sensitive info via unsecured channels.

We retain your data only as long as necessary (e.g., for accounting or legal warranty purposes).

Your Rights

You have the right to:

  • Access your data

  • Correct or delete it

  • Restrict processing

  • Request data portability

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise your rights, contact us at jantichy@komprefit.com. We may ask you to verify your identity.

Children’s Privacy

Our services are not intended for children. If you believe a child has provided us with personal data, please contact us.

Contact Us

For any questions or concerns regarding your personal data, reach out to us at:

Email: jantichy@komprefit.com
Mailing Address: Třebsín 180, Krňany 257 44, Czech Republic

We are the data controller under applicable privacy laws.